DELIVERY AND RETURN POLICY
Our delivery times can vary depending the product you are ordering. Please see the table below for a guide. If you are looking for a more accurate time-frame, please give us a call and we will advise your further.
|Bespoke Orders (beds & footstools)||2-6 weeks|
|Custom Sofa's||2-6 weeks|
|In Stock Items||1-5 working days|
|All Other Items||7-21 working days|
We use our own specialist courier service to carry our deliveries to ensure all your products arrive in perfect condition.
We require you to please double-check all measurements thoroughly and ensure items are able to fit into your room of choice. It is important to measure any narrow openings, doorways and staircases to ensure there is enough room for all parts to get through. If you have any queries regarding this you may email us at firstname.lastname@example.org or call us on 0800 061 4965.
Orders over £699 - Free
We offer an Express Delivery service on all bespoke beds for an additional £299. Choose the option when using our bed builder for delivery within 7-14 days.
We also offer an assembly service on all beds, we strongly recommend choosing this option. The item will be assembled by our professional fitters on the day of delivery and would avoid issues which can occur during the assembly process.
If you would like any of our other items assembled you can arrange the service with our delivery team when they call to arrange delivery, or you can leave a note in your product order.
We graciously accept returns for items provided they remain in an unused and undamaged condition, within a 14-day timeframe from the date of receipt. Regrettably, beyond this 14-day window, we are unable to process refunds or exchanges unless exceptional circumstances, duly approved by our management, are demonstrated.
Kindly take note that returns are not applicable to bespoke or custom-made items, encompassing our entire beds collection. We kindly request your thoughtful consideration of this before placing your order.
Please be informed that international orders are excluded from our return policy.
It is incumbent upon the customer to ensure the compatibility of all items with the dimensions of their living room or bedroom. We are unable to accept returns for items that cannot be accommodated through the respective entryways.
Our returns policy exclusively pertains to non-sale items.
Any return request must receive prior approval from our management team and necessitates arrangement by the customer for the return shipment to our warehouse located in London, UK.
We extend our gratitude for your understanding and cooperation in adhering to our returns policy.