DELIVERY AND RETURNS
Our delivery times can vary depending the product you are ordering. Please see the table below for a guide. If you are looking for a more accurate time-frame, please give us a call and we will advise your further.
|Bespoke Orders (beds & footstools)||2-4 weeks|
|Custom Sofa's||2-6 weeks|
|In Stock Items||1-5 working days|
|All Other Items||7-21 working days|
We use our own specialist courier service to carry our deliveries to ensure all your products arrive in perfect condition.
We require you to please double-check all measurements thoroughly and ensure items are able to fit into your room of choice. It is important to measure any narrow openings, doorways and staircases to ensure there is enough room for all parts to get through. If you have any queries regarding this you may email us at firstname.lastname@example.org or call us on 0800 061 4965.
Orders over £499 - Free
We offer an Express Delivery service on all bespoke beds for an additional £299. Choose the option when using our bed builder for delivery within 7-14 days.
We also offer an assembly service on all beds, we strongly recommend choosing this option. The item will be assembled by our professional fitters on the day of delivery and would avoid issues which can occur during the assembly process.
If you would like any of our other items assembled you can arrange the service with our delivery team when they call to arrange delivery, or you can leave a note in your product order.
We accept returns on items that have not been used or damaged by the customer within 7 working days. If 7 days have passed since your item has arrived, we cannot offer a refund or exchange unless exceptional circumstances accepted by management apply.
We can not accept returns for bespoke/custom made items, this includes our entire beds collection, so please consider this before ordering.
We cannot accept returns on international orders.
It it the customers responsibility to ensure all items will fit into your living room or bedroom. We cannot accept returns on items which do not fit through your living room or bedroom door.
We only accept returns on non-sale items.
Any return must pre-accepeted by our management team and is to be arranged by the customer to our warehouse address in London, UK.