Grey Velvet Lounge Chair
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DELIVERY & RETURNS
Delivery
At Lush Interiors, we aim to deliver your items efficiently and in perfect condition. Please note that our couriers do not take rubbish away after delivery as part of our standard procedure. Given the frequency of our delivery drops, it isn't feasible for us to manage rubbish disposal.
Delivery Times:
Delivery times may vary depending on the product you're ordering. Here's a guide for your reference:
| Product Type | Delivery Timeframe |
|---|---|
| Bespoke Orders (beds & footstools) | 2-6 weeks |
| Custom Sofas | 2-6 weeks |
| In Stock Items | 1-5 working days |
| All Other Items | 7-21 working days |
For a more accurate delivery timeframe, feel free to give us a call, and our team will provide further guidance.
Delivery Process:
We utilize our own specialist courier service to ensure the safe and secure delivery of your products. To avoid any complications, we kindly request that you thoroughly double-check all measurements to ensure items can fit into your chosen room. Consider narrow openings, doorways, and staircases, and if you have any queries, please contact us at info@lushinteriors.co or call us on 0800 061 4965.
Delivery Charges:
Orders over £699 qualify for free delivery.
Additional Services:
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Express Delivery (Bespoke Beds): Opt for our Express Delivery service for bespoke beds at an additional £299. This option ensures delivery within 7-14 days. Choose this option when using our bed builder.
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Assembly Service: We highly recommend our assembly service for all beds. Our professional fitters will assemble the item on the day of delivery, reducing any assembly-related issues. For other items requiring assembly, you can arrange the service with our delivery team during their call to arrange delivery or leave a note in your product order.
We appreciate your understanding of these delivery guidelines, which help us maintain the quality and efficiency of our services. If you have any further queries or need assistance, please don't hesitate to reach out.
Returns
We value your satisfaction and strive to ensure a smooth experience for all our customers. To facilitate this, we graciously accept returns for items provided they remain in an unused and undamaged condition, within a 14-day timeframe from the date of receipt. However, in some circumstances, we may need to deduct a re-stocking fee of up to 25% or issue a cancellation fee.
Regrettably, beyond this 14-day window, we are unable to process refunds or exchanges unless exceptional circumstances, duly approved by our management, are demonstrated.
Exceptions and Limitations:
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Bespoke or Custom-Made Items: Returns are not applicable to bespoke or custom-made items, encompassing our entire beds collection. We kindly request your thoughtful consideration of this before placing your order.
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International Orders: Please be informed that international orders are excluded from our return policy.
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Compatibility: It is incumbent upon the customer to ensure the compatibility of all items with the dimensions of their living room or bedroom. We are unable to accept returns for items that cannot be accommodated through the respective entryways.
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Sale Items: Our returns policy exclusively pertains to non-sale items.
Return Process:
- Approval and Arrangement: Any return request must receive prior approval from our management team. The customer is responsible for arranging the return shipment to our warehouse located in London, UK.
Appreciation:
We extend our gratitude for your understanding and cooperation in adhering to our returns policy. Your satisfaction is important to us, and we aim to make the process as seamless as possible.
If you have any further inquiries or require clarification regarding our returns policy, please do not hesitate to contact our customer service team.
Thank you for choosing Lush Interiors.