Contact us on 0800 061 4965 or info@lushinteriors.co
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FAQs

We'll do our best to answer any questions you may have, if your question is not listed please contact us.

FAQs

  • Do you offer a finance service?

    Yes! We are happy to announce we have partnered with DivideBuy to offer an interest-free finance option to help spread the cost of your purchase. Just choose the DivideBuy option at checkout to proceed.

  • Do you offer assembly?

    We do offer an assembly service for beds, sofas and dining tables. Our assembly service is provided at an additional cost of £30-£60. We highly recommend you choose to have the item assembled by our specialist team as it can avoid any problems/damages that may occur during the assembly process.

  • Is your furniture flat packed?

    Most of our furniture is not flat packed, however many of our bespoke beds, tables and other items will come packaged in multiple parts that require assembly.

  • Will my item be brought into my room of choice?

    Usually our couriers will bring the item into your house and leave it in the foyer/passage area. If you would like the item brought into a room of your choice they are able to, however we cannot be held responsible for any damage which may occur during the process of bringing the item into your room.

  • When will my item be delivered?

    Our delivery times are listed on our delivery page. We aim to deliver your item within the times listed. On rare occasions there can be delays that are out of our control, if this occurs we will notify you immediately by call or email.

     

  • What countries do you deliver to?

    Currently we only deliver within the UK.

    If you are interested in our products and live outside of the UK please contact us.

  • Is your website secure?

    Yes. Our website uses 256b encryption and all data captured on the website is encrypted using SSL technology. To check this is working, look out for the padlock sign in your browser. We continually test our website for vulnerabilities using specialist 3rd parties to help identify and stop any potential issues before they are exploited. We will never e-mail you and ask for details about your debit or credit card details, or access to your accounts. If you experience this, it may be a phishing attack and you should contact us immediately.

  • What payment options do you offer?

    We accept all major credit/debit cards.

    All of our payments are handled securely via Stripe. This ensures the safest transaction for our customers.

    We also offer an interest-free finance service to help spread the cost of your payments. Finance is offered by DivideBuy.

  • Do you accept returns?

    Read about our return policy here

  • How much is Delivery?

    You can find all delivery information here